Pathetic service

<p>I went to that small mtn store in the pavillion shopping centre in December 2016 for the 50 gigs contract and the lady that did the contract Sonali did all the paperwork and then advised me that they will call me when the credit vetting is done and i will also receive a sms from mtn stating whether the contract has been approved or not. I waited for a week after i received the sms and then went to the store to enquire about the status of my application, she said that the vetting dept made a mistake and since the contract is R269 they only gave me a limit of R200 and she will contact them and get back to me. I waited another week and since 1 of my friends were going to pavillion then i asked him to enquire about the application and he said that the lady said she will call me and explain to me whats happening. I waited a few more days and still nothing and then the next thing i received an invoice for R404.03 that got debited from my account. i called MTN and the very very 'educated' consultant told me that this is a sim only contract and that they got confirmation that i picked up the sim card, i tried explaining to them that i didnt receive anything but the only thing they say is you must go back to the store, so i went to the store to enquire about this invoice as i havent picked anything up from them and they said that they ares o sorry, i was ****ed off so i told them that i didnt sign any documents that i received anything from them and they acknowledged that and i told them i want to cancel the contract as their service is PATHETIC. The so called manager said she will log a call and get MTN to cancel the contract and i should get my money back. Its been a month gone after the 1st debit order and i still have not received my money and when i called MTN today they say that the contract is expiring in December 2018. I asked to speak to the accounts dept and the lady say there is no accounts dept and she couldnt even understand the query. She then said that i should open a case of ***** and get a affidavit made. I got irritated and cut the call as she was very very 'HELPFUL'. The managers and consultants in that store are the worst kind of peoples people that you can come across. When my wife went to the store to enquire as to whats happening with the contract the managfer gave her a printed email confirming the cancellation but mtn does not have anything on their side. This is very vey pathetic service from MTN.</p>