1 reviews | Active since Feb 2017
Pathetic service
<p>I am so disguted with the treatment i get from Mtn Amateurs from their ***** department.My name has been used to get a new contract by criminials and because someone in the front office did not do their work properly i ended up in debts of an unpaid account and my name get blacklisted.</p> <p> </p> <p>None of the Mtn consultants could help until i went to Mall of Afrika where i got to find out that i need to speak to their ***** department and i think thats the worst department at Mtn at the moment and i even suspect they are the one`s de*****ing the innocent us.Phones are not being answered,e-mails remains unresponded and its just so frustrasting when you are told you cannot get credit because of your mtn phone bill.I have never owned a mtn phone and i dont think i can even advice anyone to take their network in to consideration .All i need is my name to be cleared ad they can deal with their **********.</p>
Good day Putla,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that the number you have provided in this post is not on our network data base and we thus cannot retrieve any account using it. Kindly please note that the process for ********** accounts is to submit an affidavit and certified copy of your ID so we can log a ***** investigation. These can be sent by email to *** and we will assist further.
If this has already been submitted, please provide us with the ***** ref number you were provided with sow e can assist further with following up on your query.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Putla,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that the number you have provided in this post is not on our network data base and we thus cannot retrieve any account using it. Kindly please note that the process for ********** accounts is to submit an affidavit and certified copy of your ID so we can log a ***** investigation. These can be sent by email to *** and we will assist further.
If this has already been submitted, please provide us with the ***** ref number you were provided with sow e can assist further with following up on your query.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Please check # ********** 8.I need a clearance letter ASAP.I have e-mailed the papers endless tomes to every department @ mtn,unfortunately I am not doing anymore run arounds .Philisiwe @ mall of Africa was also very helpful in sending those documents.Please e-mail the letter to Pmakoti41 ********** Com and tell your Shapiro people to stop harrasing me.
Please check # ********** 8.I need a clearance letter ASAP.I have e-mailed the papers endless tomes to every department @ mtn,unfortunately I am not doing anymore run arounds .Philisiwe @ mall of Africa was also very helpful in sending those documents.Please e-mail the letter to Pmakoti41 ********** Com and tell your Shapiro people to stop harrasing me.