NL
Nicole L

1 reviews | Active since Oct 2014

10 Feb 2017, 19:09

Pathetic service!

<p>My cell number has been reflecting private\ unknown number for the past few weeks now. I have been to the mtn walk- in center at canal walk and they were unable to assit me. They checked my payment records and everything was up to date. They have also checked my settings on my phone, its been on the correct settings all the time. Nevertheless, they checked and discovered that it wasnt the problem. We've tested serval other phones to see if that could possibly help and still nothing, same issue... my number still doesnt show. They then advised me to call the call centre 809, i told them i've been trying but noone ever answers. So, they tried calling while i was there and same thing happened, the call gets dropped. You wait through the bull**** automated options and then your call gets cut while waiting to speak to a consultant. They then advised me to call the technical department on 1555, saying it might be an error on their side. So, i did that and they told me they couldnt assist and that i was at the wrong department. Every month, without fail, mtn successfully deducts their installment. Yet, 3 weeks on, im still awaiting assistance! Your service is absolutely pathetic! This is a business line and i need it to be fixed! Do you actually employ consultants at the callcentre? Why cant anyone assist me?</p>

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