Pathetic Service

<p>On the 21st I found it weird that I couldn’t connect via my data and after some troubleshooting I realized that not only had my monthly data not been given to me but the data I hadn’t used from the previous month had also disappeared. I called the MTN's call centre and a very friendly person explained that he can see no data had been used so it must have been a system glitch and he’ll log it to their service desk to look into. I wasn’t happy with this as now I needed to purchase additional data. Monday (23rd Jan) I called back as I hadn’t heard from anyone at MTN since, and I got through to another agent who was adamant that she could see that I had used all of my data (+-400MB) which to me was impossible as my phone said total usage was under 1MB used since the 21st. She continued explaining that I should wait for the service Desk to get back to me and confirm what she has told me as she could hear that I did not believe her.</p> <p>The very next day all my missing data suddenly reflects. My question is… What if I spoke to her the 1st time and my issue wasn’t escalated?</p> <p> </p> <p>This service is utterly disappointing and the level of Customer service in the second call was atrocious, firstly having conflicting information, when I’m sure there would have been a log of my previous call and secondly not being told or explained as to what had happened but just having my data loaded on the 24th ... this is 3 days late with no explanation and had I paid my account 3 days later it would have an issue for the likes of MTN. As a client for so many years , common courtesy would definitely aid a company such as MTN especially when it comes to failure of service, from both your call centre ,network and top-up capacity.</p> <p> </p> <p>I was given 2 references for my calls made to MTN.</p> <p>Service Desk ref : REQ ********** </p> <p>2nd Agent ref : ********** 94</p> <p> </p> <p>I very much expect a reason as to why this service was so appalling and what the reason was as to why my data was had disappeared and the rest was 3 days late.</p>