1 reviews | Active since May 2016
pathetic service
<p>i logged a insurance claim with mtn in december and everything has just gone down hill from there , each time you call you hold for 1 to 2 hours to get to through to the claims department, i was told my claim has been registeredand someone will call me within 72hours for the latest , its been two weeks and im still waiting , i have been told Nothando from monitor administrators will call me to finalize they gave me a number ********** to call , this number just rings , very easy for mtn to debit your account monthly and take money from you but when it comes to delivering to their customers this is what a person must go through, this is unacceptable </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***