Pathetic Service

<p>since </p> <p>August 2016, i have been struggling to cancel a recurring data bundle... spent hours on the 808 line in order to get this matter resolved.. many reference numbers later data issue still not resolved... eventually took device to our on site kiosk and they could not cancel the data bundle... another call logged ... called 808 again .. spoke to Abegale Mogale , very rude ! She told me she was a manager , just to find out last week that she is a teamleader .. awaiting for refund of R5700 from Mtn , as confirmed by Abegale .. but she could not confirm when i will receive refund .. MTN knows when and where to deduct their money, but they don't know when to pay their customers... </p> <p> </p> <p>according to Abegale customers are not allowed to speak to managers .. they don't take calls ..</p> <p>went to mtn canal walk to do a follow-up , just to be told by consultant , go to hellopeter then mtn will respond..</p> <p> </p> <p>mtn customer service agents are pathetic!!!</p>