PATHETIC SERVICE
<p>I dont know why on earth i am still with this service provider. I am fuming righ now, because of bad service and people who do not care about their customers. I bought a new ophpne (Iphone 6) so my sim card couldnt fit and i needed mtn lite sim. I went to mtn Rosebank and th guy did an upgrade for me. He told me it would take 2 to 24hrs. It was very frastrating becasue this was disclosed after. Frastrated as i was i wated. 19 hours later i phoned 173 and the guy i spoke to said i neeed to switch on my old sim card and reply YEs to an sms that is asking if i want to process the sim swap. i did. 24hrs later i get an sms that my sim swap was cancelled. Wow. After being inconvinienced for 24hrs. I call the 173 again and the other useless lasy says i should not have rep**** to the sms. But the sms said i must reply. These people clearly do not know their job and they are useless like their network.</p>
Good Day Tiny,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the sim swap has been processed, and your number is now active on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day Tiny,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the sim swap has been processed, and your number is now active on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***