1 reviews | Active since Dec 2016
Pathetic service!!!
<p>PATHETIC PATHETIC PATHETIC SERVICE!!! </p> <p>I have been at MTN tygervalley store today from 12 unable to upgrade my contract due to an issue on the MTN system that NOBODY @ MTN could resolve in order for me to upgrade my contract. Because I could not upgrade my contract today (due to MTN system issues!!!) I won't qualify for the 50GB promotion running today!!! If I cannot get the upgrade with the 50GB promotion consider this the end of my business with MTN...</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***