MM
Musa M

1 reviews | Active since Apr 2012

25 Apr 2015, 09:41

Pathetic service.

Unfortunately I had to call MTN yesterday (808). Then Mpho Phatsana picked my call ( she's just the worst call center agent ever). The whole time she was arguing with me, from the first few seconds of the call. Then during the conversation she decided to just go silent with no explaination, I had to go Hallo, Hallo, Hallo, is ther someone there, for like 100 times, then she comes back no explaination again and continues the arguments. The reference number for that call is ***. I doubt that MTN even cares about these complaints because if they do then why would an employee behave like that knowing there will be concequencies. I GIVE UP ON MTN.

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 May 2015, 11:44
Official
Hello EWERT1,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***