PATHETIC SERVICE

I eventually spoke to a consultant after 2 days of struggling to get assistance. My airtime balance kept running low and yet I would not make calls nor go onto websites, yet my Data would remain untouched. The consultant this morning advised me that random clients have been affected by the technical issues, whereby their balances would all of a sudden become zero. She advised that this problem has been persisting for the past 2 weeks and that they have received no response from management as to when this will be resolved, nor did she know if we would be reimbursed with the airtime that has been ****** from us. I was also told to rather keep my airtime at a lower balance, what would this help if it were still going to be taken by MTN. What happens when my topup is received??? this airtime will be taken as well, I hate this network and will have all family and friends look at another network.