MT
Moloyi T
1 reviews | Active since Feb 2013
21 Apr 2015, 00:57
pathetic service
Since 2 to 3 weeks ago I am experiencing problems with MTN when I am trying to purchase data bundles with the <br> airtime I have, I get a massage that say invalid and when I am trying to buy SMS bundles with loyalty points I have, I called their call centre explaining to them but I am still experiencing problems. I HAVE NEVER BEEN SO FRUSTRATED IN MY LIFE.
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MTN South Africa's replyOfficial
05 May 2015, 10:05Hello thabomoloyi,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
When purchasing data bundles, please use the following code *141*2#ok then select option 1 then option 2 and then select the period that you want to have the bundle for and lastly select the bundle value.
Our records shows that you are not registered for the loyalty points service on the number ***. To register kindly dial *141*9*1#ok then enter your ID number and then select OK.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
When purchasing data bundles, please use the following code *141*2#ok then select option 1 then option 2 and then select the period that you want to have the bundle for and lastly select the bundle value.
Our records shows that you are not registered for the loyalty points service on the number ***. To register kindly dial *141*9*1#ok then enter your ID number and then select OK.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 May 2015, 10:05
Official
Hello thabomoloyi,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
When purchasing data bundles, please use the following code *141*2#ok then select option 1 then option 2 and then select the period that you want to have the bundle for and lastly select the bundle value.
Our records shows that you are not registered for the loyalty points service on the number ***. To register kindly dial *141*9*1#ok then enter your ID number and then select OK.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
When purchasing data bundles, please use the following code *141*2#ok then select option 1 then option 2 and then select the period that you want to have the bundle for and lastly select the bundle value.
Our records shows that you are not registered for the loyalty points service on the number ***. To register kindly dial *141*9*1#ok then enter your ID number and then select OK.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***