sD
sungita D
1 reviews | Active since Jul 2014
01 Apr 2015, 15:18
PATHETIC SERVICE
I loaded R60 airtime on the 13th of January. the airtime was logged to ***, i immediately called the call centre advise the agent what had happened, he advised that the money was taken off that number but i had to send a copy of my statement showing the purchase and the airtime will be transferred , i have sent on numerous occasions and to date my airtime has not been credited to the correct number which is ***.MY REFERENCE NUMBER IS VODSIQW64KGC. <br> PLEASE CAN MY AIRTIME BE CREDITED!!!
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MTN South Africa's replyOfficial
14 Apr 2015, 16:43Hello zanthe31,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant management team for urgent attention and to give feedback and a way forward.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant management team for urgent attention and to give feedback and a way forward.
Regards
Mary
REQ:***
MTN South Africa's reply14 Apr 2015, 16:43
Official
Hello zanthe31,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant management team for urgent attention and to give feedback and a way forward.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant management team for urgent attention and to give feedback and a way forward.
Regards
Mary
REQ:***