Pathetic service

Today 19-03-2015 @ 13:00 shop was close for stock-take.<br> 13:20 shop opened for business.<br> I need to change 3 voice contracts on my name to pre-paid before 21-03-2015 to prevent new air time loaded.<br> Contracts expired December 2014.<br> The shop attendant Babalwa Joni made a customer care call shortly after opening the shop for the purpose to change the 3 contract numbers to pre-paid. I eventually left the shop at approximately 16:15. After 3 hours the phone was never answered by Mtn. <br> <br> I initially thought to see if there were upgrade packages I were interest in, but when the assistant informed me that the shop is still closed for long time and referred me to other shops I decided not to upgrade but rather go pre-paid. Other shops could not assist me and said it is only MTN that can do that service.<br> Apparently the system can't perform the function from the shop and had to be performed through the call centre.<br> Needless to say but I now still have 3 active contracts, which I do not want, and it seems Mtn doesn't want to help me to change to pre-paid. This is pathetic service delivery. This was supposed to take 5 minutes.