EM
Eliza M
1 reviews | Active since Sept 2013
19 Mar 2015, 17:22
Pathetic Service
I've have multiple problems with MTN. 1)contacting 808 and my call being dropped at least 6 times before somebody answers!! 2) Agent tells me I can convert airtime to data on a recorded line (apparently this was incorrect as it cant be done!!) 3) speaking to a supervisor (after he refused to take the call and waiting for 45 minutes)- who said he will get somebody to listen to the calls and I will be called back- I'm still waiting!!4) incorrect information given with regards to porting my number which has caused me to incur an additional bill!!!A blanket apology to say you are sorry for the inconvenience caused is NOT going to cut it!! I need resolutions!!!
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Replies (1)
MTN South Africa's replyOfficial
28 Mar 2015, 10:42Hello meyeref,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note if the airtime was airtime which was inclusive on your contract then it would not be able to be transferred into a data bundle as only prepaid airtime is applicable to be converted.
Regarding the service received from our call centre, this has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note if the airtime was airtime which was inclusive on your contract then it would not be able to be transferred into a data bundle as only prepaid airtime is applicable to be converted.
Regarding the service received from our call centre, this has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Mar 2015, 10:42
Official
Hello meyeref,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note if the airtime was airtime which was inclusive on your contract then it would not be able to be transferred into a data bundle as only prepaid airtime is applicable to be converted.
Regarding the service received from our call centre, this has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note if the airtime was airtime which was inclusive on your contract then it would not be able to be transferred into a data bundle as only prepaid airtime is applicable to be converted.
Regarding the service received from our call centre, this has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***