Pathetic Service

I am not satisfied with this service I have been receiving from MTN Store in Campus square.<br> <br> It takes two days and costs me to walk over to the store to get a feedback all the time. When asking for assistance, no courtesy call has been given to me as promised and that nobody took the initiative to call the couriers to find out what the delay is? The professionalism surpasses everything. The Consultant I Dealt with had no customer service experience. I tried phoning the store but the phone, as I have witnessed myself has been taken off the hook for no apparent reason<br> <br> I was told via a mail sent only at 3pm that maybe tomorrow or maybe thursday - I dont have this much time to wait for things to maybe happen as I have stated to the consultant the urgency of this being finalised