Pathetic Service

My complaint loaded has not been sorted out yet. I want mtn to look into every cent I spent 5 days after I asked for an upgrade .i was told within five days I will have my device .its been more than a month and two weeks and nothing. I want every every cent i spent on airtime to be re-imbursed. i also would like a cover for the phone as the stores are giving free covers to there clients. i should of went straight to the store or to one of the other service providers.. there is nothing corporate in dealing with mtn corporate.i get treated like im not a client and not valuable . i get told by calvin that i should appreciate that he called me.he called after i did a follow up and called him .staff at mtn need to be trained on customer service.i work for a service industry and i give service.the department calvin works at needs a serious look into.i wont recommend anyone upgrade with them.<br> REQ:***