AS
Anel S
1 reviews | Active since Mar 2015
13 Mar 2015, 13:59
Pathetic service
Still no feedback and it's been a month already. No phone call no email! After 4 years of being a loyal customer, I'm shocked!!!
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Replies (1)
MTN South Africa's replyOfficial
17 Mar 2015, 10:46Hello kevin4anel,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our records show that your account is in arrears owing R2386.80. Due to consecutive returned debit orders, the payment method has been changed from debit order to cash payment. Payment can also be made at Absa bank, Account number *** and please use your cellphone number as a reference. The account needs to be current for the upgrade to be processed. Please note that you can also contact MTN Direct on *** to process the upgrade, as they may have the stock you require the device will be delivered directly to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our records show that your account is in arrears owing R2386.80. Due to consecutive returned debit orders, the payment method has been changed from debit order to cash payment. Payment can also be made at Absa bank, Account number *** and please use your cellphone number as a reference. The account needs to be current for the upgrade to be processed. Please note that you can also contact MTN Direct on *** to process the upgrade, as they may have the stock you require the device will be delivered directly to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Mar 2015, 10:46
Official
Hello kevin4anel,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our records show that your account is in arrears owing R2386.80. Due to consecutive returned debit orders, the payment method has been changed from debit order to cash payment. Payment can also be made at Absa bank, Account number *** and please use your cellphone number as a reference. The account needs to be current for the upgrade to be processed. Please note that you can also contact MTN Direct on *** to process the upgrade, as they may have the stock you require the device will be delivered directly to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our records show that your account is in arrears owing R2386.80. Due to consecutive returned debit orders, the payment method has been changed from debit order to cash payment. Payment can also be made at Absa bank, Account number *** and please use your cellphone number as a reference. The account needs to be current for the upgrade to be processed. Please note that you can also contact MTN Direct on *** to process the upgrade, as they may have the stock you require the device will be delivered directly to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Best regards,