1 reviews | Active since Feb 2015
Pathetic service
Good afternoon<br> <br> As per reference number REQ:***, you stated that I will only be debited in April, why was I debited for the debit amount on the 8 March 2015?<br> <br> Also I do not feel this resolves the matter, please see email ***, for my response regarding this and an email. In this email they state the issue different than what you are saying, as per the email, I owe money as per your response you owe me money. I am getting fed up with this service as the one hand does not know what the other does. I have requested itemized billing to proof i owe money or visa versa.<br> <br> As per your response I will not be required to do any payments until June 2015. This needs to be resolved ASAP, if I do not receive a response or telephone call, I will escalate this issue. My feeling is you are breaching your own contract at this stage.<br> <br> Regards<br> De-Anchelo Mitchell
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the amount debited in March was for the February invoice. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the amount debited in March was for the February invoice. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***