pathetic service

Experienced troubles with a samsung galaxy S5 which had been purchased late 2014, sales person said it will need to be sent in and if a fault was found a brand new phone will be issued. Sales person made it clear that all contents included with phone will have to be returned, the phone had come with a 16gb memory card but it was of the high write speed variation. This process was supposedly going to take 4 weeks at most however after 2 weeks they should have a reply as to whether or not phone should be replaced.<br> After 3 weeks of waiting without any word I went to the outlet only to find the lady then go about doing her job by checking for an answer, she then issued me with a new phone however it had not come with a memory card. After enquiries about it I was told it was given as a \freebie"!!!!! Point is thats my freebie! <br> If it was a so called freebie why was it asked for?<br> Im definitely not prepared to now go and buy one after I had initially paid for one.<br> Manager and regional manager told sales person theres nothing they can do about it.<br> I Had the store give it to me in writing"