DM
De-Anchelo Mitchell
1 reviews | Active since Feb 2015
03 Mar 2015, 15:29
pathetic service
It has now been 8 days since i made my first complaint against MTN. And not even a reply or a phone call... Goes to show just how pathetic their customer service is!!!
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MTN South Africa's replyOfficial
07 Mar 2015, 11:26Hello Damitchell,
Thank you for bring the matter to our attention.
Please accept our apologies for the delay in response and the inconvenience caused as a result of this. It is certainly not our intention to dissatisfy our customers.
We notice that you requested a change in your debit order date. Your billing cycle runs from the 20th to the 20th of the month and this caused your account always reflecting a 30 day arrear. After the change a debit order was electronically submitted twice in the same month to bring your account up to date. Your account is currently on a 0.00 balance and the next debit order will only go off on the 07th of April 2015.
Trust the above is in order
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the delay in response and the inconvenience caused as a result of this. It is certainly not our intention to dissatisfy our customers.
We notice that you requested a change in your debit order date. Your billing cycle runs from the 20th to the 20th of the month and this caused your account always reflecting a 30 day arrear. After the change a debit order was electronically submitted twice in the same month to bring your account up to date. Your account is currently on a 0.00 balance and the next debit order will only go off on the 07th of April 2015.
Trust the above is in order
Regards,
Ebbedene
REQ:***
MTN South Africa's reply07 Mar 2015, 11:26
Official
Hello Damitchell,
Thank you for bring the matter to our attention.
Please accept our apologies for the delay in response and the inconvenience caused as a result of this. It is certainly not our intention to dissatisfy our customers.
We notice that you requested a change in your debit order date. Your billing cycle runs from the 20th to the 20th of the month and this caused your account always reflecting a 30 day arrear. After the change a debit order was electronically submitted twice in the same month to bring your account up to date. Your account is currently on a 0.00 balance and the next debit order will only go off on the 07th of April 2015.
Trust the above is in order
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the delay in response and the inconvenience caused as a result of this. It is certainly not our intention to dissatisfy our customers.
We notice that you requested a change in your debit order date. Your billing cycle runs from the 20th to the 20th of the month and this caused your account always reflecting a 30 day arrear. After the change a debit order was electronically submitted twice in the same month to bring your account up to date. Your account is currently on a 0.00 balance and the next debit order will only go off on the 07th of April 2015.
Trust the above is in order
Regards,
Ebbedene
REQ:***