RS
Robert S
1 reviews | Active since Aug 2011
27 Feb 2015, 09:42
PATHETIC SERVICE
My wife and I got sms's on the 9/2/2015 stating that we will receive this months account by 16/2/2015, We already on the 27th and still no accounts. I haven't received an account for the last 3months which I receive via email and my wife who was with Nashua Mobile before they transferred her account to MTN had to phone in to request an account and held on 24minutes before being helped. MTN's service is going for a ball of ****!!!!<br> <br> Please can someone attend to this problem ASAP! I need to know what my account is every month just not see the amount when debited.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Mar 2015, 10:04Hello stoutebobby,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
MTN South Africa's reply06 Mar 2015, 10:04
Official
Hello stoutebobby,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***