1 reviews | Active since Feb 2015
Pathetic service
We were offered to upgrade our contracts on the 16th of December so we decided to upgrade to sim only bundles which together should only amount to R80 a month. <br> That same day :They blocked us from using any data even though we had purchased our own data! We called the call centre and were advised that MTN had set limits on our accounts and until they lift these limits we would be unable to utilize our mobile data - we asked them to please fix the issue.<br> For the next 3 months we didn't receive our data or sms bundles only our minutes. We went in several times to complain and each time we were reassured the it would be attended to.They didn't correct it!<br> Then we received a statement 5x the price it should be ,they had switched the one account over to packet data calls instead of just letting the data on the handset finish.. we did not consent to it, we did not want it, nor were we give any forewarning to these charges, either verbally or contractually. We fight every month to get it fixed, but still the statement we received this month has done the same. I will not accept this incompetence nor will i pay for it. Mtn has breached this contract too many times i want it cancelled ASAP!!
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
