vG
vaneline G
1 reviews | Active since May 2012
19 Feb 2015, 13:22
PATHETIC SERVICE
I ASKED FOR AN UPGRADE TO BE DONE CLOSE TO A MONTH AGO.I KEEP GETTING TOLD THAT THEY ARE AWAITING MY STATUS TO BE CHANGED TO CORPORATE. HOW LONG CAN DATA CAPTRUING TAKE. THIS IS RIDICULOUS. I HAVE HAD TO LOAD AIRTIME DAILY SINCE THEN.MY CURRENT PACKAGE GIVES ME R350.00 AND THIS IS NOT ENOUGH.I HAVE HAD TO LOAD SMS'S . I HAVE USED UP MY MONEY WHILST MTN STAFF SIT AND GET PAID FOR A JOB THEY ARE NOT DOING.I LEFT MESSAGES FOR A SUPERVISOR BY THE NAME OF CALVIN TO CALL ME AND ITS BEEN DAYS AND HE HAS NOT HAS THE DECENCY TO CALL HIS CLIENT BACK0 I WORK FOR A COMPANY THAT TAKES CUSTOMER SERVICE SERIOUSLY . I AM EMPLOYED TO GIVE THE BEST SERVICE POSSIBLE. CALL ME TO GET ALL THE DETAILS
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MTN South Africa's replyOfficial
03 Mar 2015, 12:10Hello Annointed,
We are truly sorry for the breakdown in service as well as the delayed response to your post. It is not our intention to dissatisfy you in any way.
We can confirm that the account status has been updated/changed to a corporate account.
From a complaints resolution perspective, we would need to contact our Corporate Department as well as Calvin with whom you've been dealing with directly. We dont want to create any duplicate requests and delay the resolution of the complaint any further.
We have taken into consideration that you have been spending more than you expected and we will look at compensating you for the additional expenditure.
As soon as Calvin can give us feedback and confirms that he has contacted you directly can we credit you for the additional expenditure.
Once again we are truly sorry for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service as well as the delayed response to your post. It is not our intention to dissatisfy you in any way.
We can confirm that the account status has been updated/changed to a corporate account.
From a complaints resolution perspective, we would need to contact our Corporate Department as well as Calvin with whom you've been dealing with directly. We dont want to create any duplicate requests and delay the resolution of the complaint any further.
We have taken into consideration that you have been spending more than you expected and we will look at compensating you for the additional expenditure.
As soon as Calvin can give us feedback and confirms that he has contacted you directly can we credit you for the additional expenditure.
Once again we are truly sorry for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Mar 2015, 12:10
Official
Hello Annointed,
We are truly sorry for the breakdown in service as well as the delayed response to your post. It is not our intention to dissatisfy you in any way.
We can confirm that the account status has been updated/changed to a corporate account.
From a complaints resolution perspective, we would need to contact our Corporate Department as well as Calvin with whom you've been dealing with directly. We dont want to create any duplicate requests and delay the resolution of the complaint any further.
We have taken into consideration that you have been spending more than you expected and we will look at compensating you for the additional expenditure.
As soon as Calvin can give us feedback and confirms that he has contacted you directly can we credit you for the additional expenditure.
Once again we are truly sorry for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service as well as the delayed response to your post. It is not our intention to dissatisfy you in any way.
We can confirm that the account status has been updated/changed to a corporate account.
From a complaints resolution perspective, we would need to contact our Corporate Department as well as Calvin with whom you've been dealing with directly. We dont want to create any duplicate requests and delay the resolution of the complaint any further.
We have taken into consideration that you have been spending more than you expected and we will look at compensating you for the additional expenditure.
As soon as Calvin can give us feedback and confirms that he has contacted you directly can we credit you for the additional expenditure.
Once again we are truly sorry for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***