PATHETIC SERVICE

Last year September I upgraded on number ***. I then cancelled the upgrade and upgraded on my laptop number to a tablet. The cancelled upgrade had to take me back on my old package for my blackberry which included BIS. i was billed every month from September to December for BIS. On quering this with the call centre agents and speaking to 5- 10 different people, I was informed that the error was logged to billings and it would take a maimum of 7 working days to be refunded. After 7 days I called again and was told NO it takes up to 30 days and was promised it would be resolved by then. After the 30 days I called again and was told that it is still sitting with the billings department and I will just have to wait for feedback.<br> This is utterly disgusting service! no feedback yet and no refund. I have been a loyal MTN customer for YEARS and to recive this type of service is PATHETIC. definately considering changing networks!