Pathetic service

Points converted to Airtime-after some time the Loyalty airtime wasnt been used but my purchased airtime was.Query logged on 06/02 as per ***,consultant unsure of their job -constantly putting me on hold & resolution promised after 24hrs. Called AGAIN as per ref ***,Explain the whole story AGAIN & was given a Bull **** answer & another query logged with resolution confirmed after 24 hours.What was goin on with my 1st query,he didn't kno but it was open.Logged another query for someone to contact me,he advised that I should call after 72hrs. from den to 72hrs later no call. Called again on 11/2,after the usual 30min explanations -apparently query was logged to the wrong dept, the previous queries were still open & not looked at and Guess what, another query logged REF ***. Another promise of 24hrs and a return call to me, BUT ONCE AGAIN,NOTHING. In vain called MTN AGAIN on 12/02 & to no surprise no one had a clue of the queries and they were still open, I just put the phone down.<br> At the end of it all, its been a week, no feedback, no resolution just free reference numbers and bulldust promises and me still having to fit the bill for MTN. Thoroughly disappointed