Pathetic service

I went for a upgrade and was on a anytime 750 package and the shop at oakfields recommended the my choice package I asked if it is possible if I am not happy with the package can I go back to the any time package Lucy called and asked and informed me that I can do it <br> <br> I went to the shop and was waiting for a hour and the dic department has still not answered in the meantime I called the 808 nr and was transfered from person to person and to dic department and was cut of 3 times <br> <br> This is the worst service ever I had from mtn <br> <br> I want what was promised to me and migrate to a anytime 500 package <br> <br> Alan Mann