Pathetic Service

MTN Gateway *****ed up my mums contract (which is on my name) and I have complained on hello peter and on facebook and nothing has been done!!!! i took the contract out on 30 Dec and my mum has not been able to use her phone. The manager called me a few weeks back promising to have this resolved and ensuring me that I could use the phone in the meant time. This is not the case. When i complained on facebook the response was that I should go to the store - I live in a different province! I have tried calling the store multiple times and no answer. I have also received a billing statement for the contract. I do not understand how it take 6 weeks to resolve this. This is extremely frustrating and I do not understand how difficult it is for one store to do their job right. I do not mind waiting for the contract to sorted, but at least be able to use the phone whilst waiting... 6 weeks and the sim is not even activated. Pathetic is an understatement for this service! And I refuse to pay for a phone that is not in use, the debts WILL BE REVERSED!! Since the manager only contacts me after complaints on hello peter... i expect a call TODAY!! explaining to me how this will be resolved.