1 reviews | Active since Feb 2016
Pathetic Service!!!!!
<p>There is only one word to descibe MTN and that is PATHETIC!!!! I have logged a complaint here on Hello Peter on the 24/03/2016 about the pathetic service and ********** billing. To date I have received nothing to make me believe that my statements were wrong. I do thank you for your response Alice, however, even with that "report" you sent to me, it was a normal excel spreadsheet that anyone can do. It was not a generated report that came from the system. I even responded to your email and then got no reply. So until such time that I get proper proof, nothing will be done. Hence the reason, I have not paid my bill. So until such time that you can send me that proof, then only would I pay my bill and I would appreciate it if you could reconnect my lines for all the inconvenience you have put me through. If you guys can not assist me, no problem, I will just switch networks as I have already spoken to 2 others and you will not get a **** cent out of me. I am really tired of this now as it is over 2 months. This is absolutely ridiculous!!!!!</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the report sent to you is from the system this is the only way it can be pulled by the system and sent to the client, you are welcome to visit the MTN shop to show you this report on the system.
Please be advised that the charges are correct and valid due to the usage limit changed from the device.
Your account reflect in arrears with R 2,128.71 due to your debit orders returned unpaid.
Please make payment to the account.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the report sent to you is from the system this is the only way it can be pulled by the system and sent to the client, you are welcome to visit the MTN shop to show you this report on the system.
Please be advised that the charges are correct and valid due to the usage limit changed from the device.
Your account reflect in arrears with R 2,128.71 due to your debit orders returned unpaid.
Please make payment to the account.
Kind Regards,
Alice van der Merwe
REQ:***
Please make payment before we can reinstate the line.
Please make payment before we can reinstate the line.
