1 reviews | Active since May 2016

28 May 2016, 21:12

Pathetic service

<p>I called in to the 808 MTN number last week Thursday already and I spoke to a consultant by the name of Sipho Dingiso and he asked me to send him an email with my query and he escalate the matter to his supervisor which I did since then I have sent two other emails for a follow up with no response MTN is pathetic can't wait for my contract to end.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 May 2016, 14:49
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the refund request has been logged, reference number: *** please allow +/-5 working days for this to be resolved.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***