Pathetic Service

<p>I took out a contract with Khaya at the Canal Walk store on the 30th April 2016 to secure the iphone 5 deal of R229.00 i had to follow up with him and the store on numerous occasions. When my wife threw her toys out the cot and threatened to take her business elsewhere, he made a plan to get me the phone. When I went in to sign the contract he then put the paperwork through at a deal of R 299.00. I ported over from Cell C to MTN in hope that I will get much better service. Instead MTN have proved to be nothing but useless with regards to every experience I have had with them. I have the documentation to prove this as the date on my contract reads the 30th April 2016 and the price for the contract at the time was R 229.00. I demand to have the contract that I was promised.</p> <p>To top that off, he then loads an sms bundle onto my contract which I didn't ask for. I had to call MTN to have this credited. The reference number for the additional charges is ***.</p> <p>He then took my wifes phone in for repairs on the day we collected the iPhone. We were told by him that we will here from the repairs department on Monday with feedback. It is now a week and a half past that date and we haven't heard anything.</p> <p>I have to keep calling to get an update on the phone. The repair centre have advised that the store is responsible for this task. I demand to be compensated for all this inconvenience caused. The service request number is ***.</p>