KB
Kavesh B

1 reviews | Active since Mar 2009

12 May 2016, 07:13

Pathetic Service

<p class="MsoNormal">I took out a contract 2 years at a MTN store and gave them all the relevant that were required to take out a contract.</p> <p class="MsoNormal">I don't really check my banking statements so I didn't notice that there was nothing from them, few months they called me saying I owe them about R1200, I asked why so much and they told for 3 months no payment was received, I paid it and gave them my banking details again which was pointless as I had to pay it money monthly.</p> <p class="MsoNormal">I was told my account now has been sent to legal and Nimble than got involved, they sent me a settlement letter and I paid. Nimble are just as *********** as they had not sent the letter 2 years ago to MTN saying everything is fine and they would clear my name on ITC.</p> <p class="MsoNormal">So everything looked fine and I went to MTN to get the contract I was told than that it will take 3 months before I can even try to get any contracts from them. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply12 May 2016, 11:02
Official

Good Day kav03,

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that as per our records the matter has been escalated to our Legal department. Kindly be advised to send the proof of payment to our Legal team. They will investigate further and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***