Pathetic service

<p>Good day</p> <p> </p> <p>I have a contract with MTN, on Sa****ay 7 May 2016 my phone just went off and couldn't go back on, LG G4. It didn't fall or get water damaged.</p> <p>I went to MTN inside C**** Walk, the guy told me that the repair will take 2-3 weeks and I need to have the charger before they can book the phone in for repairs. Then Monday 9 May 2016, I went to MTN Kenilworth Centre with my box, phone and charger, Hieshaam assisted me and said the motherboard must be replaced, it will take 3-4 days for MTN Repair Centre to send a credit note to replace my phone because my phone is still within the warranty but if I go directly to the Repair Centre they will assess the phone and immediately give me a credit note for a new phone and then I must go to MTN in Bellville to get my new phone there because that is where I took out the contract. When taking it to the Repair Centre I must take everything that came with the phone.</p> <p>Today, 11 May 2016, I went to MTN Repair Centre in Montague Gardens, the assistant asked me if I want the phone repaired, really now, obviously I would want the phone repaired. She said it takes 22 days for the repair then I asked for a loan phone and she said I must phone MTN to find out if I have MTN insurance and then they will give me a loan phone. I was at MTN, why must I phone MTN??? I didn't even know you get MTN Insurance. I asked to speak to the manager instead. Simone, who is the manager, told me that my phone cannot be replaced because it is 10 months old and the warranty for replacement is 6 months. My phone will have to be sent to LG in Midrand to be assessed and repaired and that takes 22 days. I asked for a loan phone and she asked if I have MTN Insurance, I asked her to check because I didn't even know MTN Insurance was an optional extra, obviously it showed I didn't have because I don't even know about this MTN Insurance they talking about so no loan phone. I asked if there is nothing else that can be done because I use my phone for business and cannot be without a phone for 22 days and I didn't know you needed MTN Insurance before you can get a loan phone. She said I have the SIM card. OK, so what do I do with a SIM card and no phone??? Then Simone said I can take my phone to Smartlab because they have technicians there that can assess my phone immediately and because it is still in the warranty period there won't be any charge. I asked her if they service phones from MTN, she said they service any phones and they have LG technicians and there won't be any charge because it's still under warranty.</p> <p>I went to Smartlab, they said they will also have to send the phone away, which also takes about 2 weeks and then they will send me a quote and I have to then give the go ahead to repair.</p> <p>Why did the manager from MTN Repair Centre then send me to Smartlab??? Was it just to get rid of me???</p> <p>Then I went to MTN Century City, they immediately sent me through to the manager because at this point all I want to do is cancel my contract because I've now been given the run around. The manager, Toufeeq, hear me out and say it will have to be sent to LG to be repaired, there is no other option and he will take me to someone that can book the phone in for me. I asked him about me now being without a phone and his solution is "you can buy a cheapie in the mean time while you waiting for your phone to be repaired". After all the run around that I explained to him I didn't even get an apology he just walks me to someone to book the phone in. Then the assistant ask "Why don't you go directly to MTN Repair Centre because it will be quicker".</p> <p>So what now???</p> <p>Is anyone going to help me???</p>