pathetic service
<p>A week has gone by after I lodged a query to mtn on my account that suddenly, after 2 years increased with more than R2000.00. I received an email saying they will contact me within 8 working hours. A whole week went by and still nothing! What should I do! </p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a follow up query has been logged with the billing department to validate the data charges for the invoice dated 2016-03-26, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Log a new Complaint
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a follow up query has been logged with the billing department to validate the data charges for the invoice dated 2016-03-26, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Log a new Complaint
REQ:***