Pathetic Service

I am surprised that after many calls to speak to Nonhlanhla and her supervisor Sharika that they don't even care to return my calls after an upgrade with them. I am so disappointed in their pathetic service all they worry about is money(sales) and yet on my side i do not have phones to show my and money taken from my account. This upgrade is one hell that i have been to. After all i am thinking of cancelling the upgrade because they have failled me. Every time i called to speak to either nonhlanhla or her supervisor i was told they are busy and the supervisor is having a cup of tea leave your details they will come back to you i have called more than 50 times and the responds is the same. All they forget is that for them to be drinking tea is because of on simple customer like me who believed in their product yet i still don not have the product they sold me money debited from my account this has turned into a nightmare from a big group like MTN their sales (MTN Direct) is so ******** as long as they get their sale they do not care if you get your items or not its non of their Business. I wonder if that's the recommended service by MTN. Pathetic service MTN Direct JHB supervisor