1 reviews | Active since Sept 2012
Pathetic Service [#***5]
This seems to be the only way to get somewhere with MTN <br> I am in the process of emails ICASA now as well and handed over all emails to my laywer in regards to the continuous issues i have been having with MTN <br> <br> For 45 days now nothing has been done to sort out my issue with regards to coverage and cell reception<br> escalation after escalation has been done, Facebook messages, twitter nothing helped <br> <br> I am now left with no choice but to have my numbers moved to prepaid as i will move to new service provider<br> <br> FURTHER AND I STATE THIS, CANCELLATIONS WILL BE FOR THE COST OF COVERAGE AS IN 45 DAYS NOTHING HAS BEEN DONE <br> <br> I HAVE NUMEROUS TIMES REQUESTED MANAGEMENTS CONTACT DETAILS INCLUDING SERVICE BUT THIS WAS NOT ADHERED TO <br> <br> PLEASE CONTACT ME IN REGARDS TO THE MOVE TO PREPAID AS MY MONEY IS NOT GOOD ENOUGH FOR MTN, CELL C ALREADY CONTACTED ME, TESTED AND ITS I DONT CONSTANTLY JUMP BETWEEN 3G AND LTE AND CELL SIGNAL STAYS CONSTANT AT 4 BAR <br> <br> AWAITING YOUR RESPONSE
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***