Pathetic Service

Good Day MTN I have been with you for so many years and now that I have taken out a contract i was hoping to transfer my number of 074 to be used with my new contract ,however I caanot do that .I bought this contract for my daughter to enjoy now she needs to manage two phones two numbers because a simple request to trasnfer to data to her existing number I did this application online.How can you not cater according to your customers needs ? get with the times please MTN and no one even asked me if I wanted to keep existing number and transfer data ,how should I know this And your service was pathetic coz I had tomake a call to your call centre after 10 days coz no one called me back was application was done.