Pathetic service

Can you actually give less than one star?

Been with mtn for a long time now. I had upgraded in Aug. And my account has always been a top up. Today as I have been going through I debit orders I see that you have deducted more. Upon calling your call center I have been informed that you charged me prorata? I am sorry but if I have a 1gb contract and my 1gb data is used up that means I cannot use the internet any longer. Not you guys can see this as an extra way to ****** your customers. I take a certain package for a reason. If I need more data or what ever I will purchase it. Your agent could not assist me in this regard and has transferred me to retention and I've been in hold now for 23 mins. Which is rediculous. How will mtn sort this situation if we cannot get ahold of your customer service staff?? Pathetic of mtn.

I also received an SMS stating that my 24 month contract has ended and I am now on a month to month plan. Which is funny because I have upgraded both contracts this year. Do you not know what is happening with your customers and their contracts?????

Can someone that is not pathetic, that can do their job and actually knows what is going on Contact me to please sort out this situation.