Pathetic service!

Its a pity I even had to give 1 star! If it went into a negative rating that would of been my selection! MTN NEWMARKET MALL has the worst service I ever experienced. The Store Manager will not go the extra mile to help you. My phone was booked in for repairs to which it was not fixed as I was ONE DAY OUT OF WARRANTY. Keeping in mind I was there 2 weeks prior and they were OFFLINE. so whose fault is this? Customer care advised they send a email to the repair centre explaining this so they can fix my phone. The store refuses to help as they say I am out of warranty.