Pathetic response to repeated requests for routine service

<p>I have been attempting since the beginning of April 2016 both telephonically, then in writing via their website for MTN to active the invoice feature on my profile on their customer portal.</p> <p>I like self-service - i get my statements here - all i need is my invoices - yet to no avail.</p> <p>Surely this is a simple tick of a checkbox on some or other control screen? Really! It must be simple.</p> <p>Please see below mail trail which has gone COMPLETELY unanswered!</p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">****o – this is my umpteenth attempt to get to see my invoices on your portal – NO ONE HAS CONTACTED ME THUS FAR in this regard, and should I hear nothing in the next 24 hours – I will be logging this on ****o Peter!!</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;"> </span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Please can my simple request be dealt with ?</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Thank you</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Liz</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;"> </span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt; mso-outline-level: 1;"><strong><span style="font-family: 'Tahoma','sans-serif'; font-size: 10pt;"><font color="#000000">From:</font></span></strong><span style="font-family: 'Tahoma','sans-serif'; font-size: 10pt;"><font color="#000000"> Norman, Liz <br /></font> <strong><font color="#000000">Sent:</font></strong><font color="#000000"> Thursday, April 28, 2016 6:45 PM<br /></font> <strong><font color="#000000">To:</font></strong><font color="#000000"> '***'<br /></font> <strong><font color="#000000">Subject:</font></strong><font color="#000000"> FW: Thank you for your Complaint! <br /></font> <strong><font color="#000000">Importance:</font></strong><font color="#000000"> High</font></span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Times New Roman"> </font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">****o – today is the 28^th of April 2016 – and to date – I have not heard from ANYONE at MTN. The response time for you is pathetic.</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;"> </span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Please see to my complaint and come back to me a.s.a.p.!!</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;"> </span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Thank you</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Liz</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">***</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;"> </span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt; mso-outline-level: 1;"><strong><span style="font-family: 'Tahoma','sans-serif'; font-size: 10pt;"><font color="#000000">From:</font></span></strong><span style="font-family: 'Tahoma','sans-serif'; font-size: 10pt;"><font color="#000000"> MTNSP Complaints Team [</font><a href="mailto:***"><u><font color="#0000ff">mailto:***</font></u></a><font color="#000000">] <br /></font> <strong><font color="#000000">Sent:</font></strong><font color="#000000"> Wednesday, April 13, 2016 12:26 PM<br /></font> <strong><font color="#000000">To:</font></strong><font color="#000000"> Norman, Liz<br /></font> <strong><font color="#000000">Subject:</font></strong><font color="#000000"> Thank you for your Complaint! </font></span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Times New Roman"> </font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Times New Roman">Yello! We have received your complaint. <br /></font><font size="3" color="#000000" face="Times New Roman"> <br /> Your complaint will be fully investigated and we will provide feedback within 5 working days. All complaints are handled based on the nature of the complaint. Although we endeavour to address all complaints within 5 working days, there may be cases where investigations take longer. To follow up on the status of your complaint, please call our call centre and quote your reference number.<br /> <br /> </font><font size="3"><font color="#000000"><font face="Times New Roman"><strong>What is a Complaint? </strong><br /></font></font></font><font size="3" color="#000000" face="Times New Roman"> <br /> A complaint is an expression of dissatisfaction made to MTN, relating to our products or services, where you expect a response or resolution. Please be advised that a complaint is not a query or request for information from MTN.<br /> Our contact details may be obtained from our </font><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.mtn.co.za_Pages_Contact-5Fus.aspx&d=CwMGaQ&c=FC6t9d0KlExe-pgg9iXKnA&r=s_uYaFN5BHYfSshrOUrfd1C1QZT02NCUnc87-LZ2EEE&m=LNgCBiLaIznVqiZMA29pldWZhOAq_92cCTjaUs95wDA&s=jTf1F3jHzH4hL1_fvw2BOnwv_AN2IdSm41NRA4ZF1tQ&e=" target="_blank"><u><font size="3" color="#0000ff" face="Times New Roman">website</font></u></a><font size="3" color="#000000" face="Times New Roman"> .<br /></font><font face="Times New Roman"><font size="3" color="#000000"> Alternatively you may call 173 from an MTN number or 083 173 if you’re calling from another number.<br /> <br /> Thanking you <br /> </font><strong><font size="3" color="#000000">MTN Complaints Management Team</font></strong></font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">As i said - PATHETIC SERVICE</font></p> <p> </p>