Pathetic/ ****py service form MTN insurance

<p>I submitted my claim form on the 23rd of May 2016. On the form it says the process takes at most 5 working days. I have since not received any correspondence from MTN. I called them on the 30th of May and they have not even answered my call after holding on the phone for more than 1 hour 20 minutes. Today, on the 31 of May i called and hold for than 1 hour 30minutes and still no answer from their department. i am literally disgusted with the kind of service i have been offerd by MTN.</p> <p>My ref number for the claim is: ***</p> <p>call on my alternative number whenever you decided to actually assist and offer services to your customer: ***</p>