PATHETIC PATHETIC PATHETIC SERVICE FROM MTN

PATHETIC PATHETIC PATHETIC SERVICE IS AN UNDERSTATEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. I called MTN to convert one of my contract lines to prepaid. THE DISGUSTING SERVICE I RECEIVED FROM ONE OF THEIR AGENTS FROM THEIR RETENTIONS DEPARTMENT IS PATHETIC, TELLING ME THAT HE NEEDS TO DROP THE CALL, BECAUSE HE NEEDS TO ATTEND TO OTHER CUSTOMERS, WHILST MY MATTER HAS NOT BEEN DEALT WITH AT ALL. THIS IS PATHETIC SERVICE INDEED, I WANT THIS MATTER RESOLVED ASAP, MY CONTRACT EXPIRED ALREADY MORE THAN A MONTH AGO AND I'M STILL BEING DEBITED. WHEN TRYING TO CONVERT TO PREPAID, IT'S YET ANOTHER PROBLEM TO BE ASSISTED. THIS IS PATHETIC SERVICE INDEED. DIALING 135 FOR SELF SERVICE IS NOT AN OPTION AT ALL, BECAUSE THAT PROCESS IS NOT USER FRIENDLY. I'M BEYOND LIVID WITH THIS SERVICE RECEIVED, AFTER BEING A LOYAL CUSTOMER FOR MORE THAN 5 YEARS. I WANT MY CALL TO BE TRACED AND CALL RECORDING TO BE REVIEWED, SO THAT MTN CAN BE AWARE OF THE PATHETHIC SERVICE THEIR CONSUTANTS ARE PROVIDING TO THEIR LOYAL CUSTOMERS. I DEMAND THIS MATTER BE DEALT WITH ASAP, IMAGINE DROPPING MY CALL FROM HIS END AND STILL NOT PROVIDING ME WITH ASSISTANCE.................................................................................................CALL REF : ***, NO CALL REFERENCE PROVIDED BY THIS PATHETIC CONSULTANT, BUT I FIRMLY BELIEVE MY CALL CAN BE TRACK.