tN
tholakele N
1 reviews | Active since Jan 2015
25 Mar 2015, 09:16
Pathetic Pathetic Pathetic Service
Tried calling your call center was on hold for at least 20 minutes, how you are still in business is a mystery to me when you don't even answer the phone to assist your clients.<br> <br> Tell me how much is outstanding on this contract, and when does it end. i need feedback as soon as possible, i cannot afford to call your call center ever again without risking being fired from my job.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
31 Mar 2015, 12:40Hello phenyo2011,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there are two accounts A*** which has been closed. The other account A*** has expired and the arrears have been settled in full.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:48600
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there are two accounts A*** which has been closed. The other account A*** has expired and the arrears have been settled in full.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:48600
MTN South Africa's reply31 Mar 2015, 12:40
Official
Hello phenyo2011,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there are two accounts A*** which has been closed. The other account A*** has expired and the arrears have been settled in full.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:48600
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there are two accounts A*** which has been closed. The other account A*** has expired and the arrears have been settled in full.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:48600