PATHETIC, OR RATHER NO CUSTOMER SERVICE FROM MTN!!!!!

App**** for a data contract on 19 March 2020. I was provisionally approved on the phone. Sent required documents to *** on the same day.

On the 4th of April I received an e-mail saying: "Dear Valued Customer; your recent application with MTN has not met our criteria and we are therefore unable to proceed with your request."

I have been following up since the 6th of April on the above, requesting more information than just the 1-liner they provided in the e-mail.

NO ONE IS GETTING BACK TO ME - THIS IS ABSOLUTELY PATHETIC!!!!!!

Follow up dates, and STILL NO FEEDBACK?!?! 06 April 14 April 28 April 06 May 11 May