FP
Filipa P
1 reviews | Active since Dec 2013
02 Dec 2015, 07:05
Pathetic or NO Service
Hi, <br> <br> Once again a mtn problem, why I stick to this network I have no idea, <br> <br> For almost 2 weeks now, I have not been able to make calls, my family and apparently it is affecting a few neighbours to. So it is an area problem (dowerglen) , I have called 808 they have given me a number ***, which I have now called about six times, and each and every time, someone takes my details, and just never call back.<br> <br> I then ask to speak to a manager a few times, Rivash I think it is, I get told, he does not take calls? Ok then WHO do I speak to? And two weeks?? It must be one big problem. I just wonder who hires these unprofessional people. All I want is to get the service I pay for. <br>
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
04 Dec 2015, 09:57Hello Filipa1979,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply04 Dec 2015, 09:57
Official
Hello Filipa1979,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
