Pathetic (NO)Service from MTN

I have been an MTN client for more than 15 years. But over the last 2 years I felt that the deals that they offer are of non value and no longer suited my needs. I decided to switch mobile networks. Firstly they could not get this right it took MTN more than 2 weeks to get the port completed from their side. I was initially told that the port was complete from MTN side, however when I went to the new Service Provider they advised the number has not been ported and that it is still on contract. This was most frustrating. Secondly their call centre is a mess, I tried on many occasions to call them with either the voicemail stating that the number you have dialed is not available or their voice prompts just goes in circles and you never get to a call agent. When you do get to a call agent they transfer you from pillar to post and then when you get to a call agent they tell you they don't deal with that and the people that do is not available but they will send them an email. You should just close down if this is the level of service that your business gives to the people of South Africa. No one was helpful at anytime with any of the call centre agents I spoke to. It took me to go to an MTN store for the consultant to call the call centre and get the port done.

Now to top it off, i cancelled the contract before the 13th of the month ( as the contract was already on month to month) which is when the next billing kicks in. Due to all these delays from MTN side they still want to bill me for one month which I have sent them numerous emails about this since the 14th of October when I got the bill. It is now the 26th November and I still havent received a reply of any sorts. This is pathetic and MTN should close its doors if this is how they treat their customers.