Pathetic (non) service from MTN

Good afternoon,

My device was ****** on 14th August and I requested mtn to suspend the sim. Since 20th I have been unsuccessful trying to remove the suspension in order to perform a sim swap.

I called 135 on the 20th and was advised the suspension would be lifted in 24 hours. On 22nd I went to MTN store in Pavillion to get a new sim card however I was informed that the suspension has not been lifted.

The consultant got the store manager to escalate my ticket and I kept calling on the 23rd and 24th to confirm if the suspension was lifted but all to no avail.

I would also like to advise you that the consultants on 135 have dropped 6 calls that i made. In fact if I asked for their name and email address the call is immediately disconnected.

On the 25th I called again and got the same response. I insisted on speaking to a manager and after a lot of irritation got to speak to Baldwin Bokwa. I advised him of my situation and the fact that this was the 2nd time since June that I had this problem. The previous time, after back and forth for 3 weeks, I had to scream at a supervisor for 10 minutes before being transferred to a consultant who lifted the suspension in 2 minutes.

I asked Baldwin to resolve this issue immediately as I was going away for the weekend and needed my sim to which all my banking was linked. It was after 5pm at the time and he asked for time until 6pm to resolve the issue. To date I am still awaiting his call. I had taken his email address and when I emailed him for a response, he confirmed he couldn't do anything and it would be resolved in the morning.

I must say your consultants and management are excellent, they always overpromise and don't deliver - as of 29/08/2022 13:26, with multiple tickets and escalations, still my number has not been unsuspended.

I have been a customer of mtn since July 2000 and have had enough of their pathetic non- service. I am utterly disgusted,

Regards

Subash R.S. Sewchuran