Pathetic Non service from MTN

I have been trying to get my service connected and tried calling the help line 135 for assistance, you cannot even speak to an agent after selecting the option 0 to speak to an agent. I am working from home and it is extremely challenging when you depend on your service provider for assistance which is impossible to get from MTN. I cannot understand why such unacceptable service is being rendered by MTN. I will never recommend any of my friends or family to MTN. Very pathetic service.