Pathetic non-existant service!!!!

How absolutely pathetic... there are no other words. Have been trying to upgrade my contract for the past 2 weeks with no success. No one at the call centre is any help aside from transferring you from pillar to post with empty promises of resolve and feedback. Sending an e-mail to customer care is pointless as I have been waiting for 4 days for a response and don't get me started on the **** that is MTN clearwater mall trying to sell you the most expensive contract and telling you to your face that this is the cheapest option and that there are no other contracts available for that phone model... now you tell me, am I over exaggerating or is service at MTN a non-existant entity. Why does an updgrade at Vodacom take an hour but with MTN - more than 2 weeks... pathetic!!!!