PATHETIC: No warning that P40 lite upgrade is not compatible with anything google or you tube

On 29th May this year, I received a message from MTN inviting me to upgrade one of my numbers ***. I clicked through and requested an upgrade. I was called back and the salesperson eagerly helped me to do the upgrade. I asked what the P40 lite phone was like as I had previously had a P30 lite that I was very happy with. They said that it was a good phone and that the main difference was a better camera and more storage space. Based on that I agreed to upgrade with that option. My upgrade did not happen and after numerous phone calls eventually the device was delivered a full month later on 28th June. Surprise surprise, the phone had one huge change/difference to my P30 lite. I could not apply any of my free or purchased google apps!!!! I called MTN customer services and told them that I was unhappy with the phone and did not want it as it was not fit for use. The person I spoke to gave me a number to call and I called for over a week, never able to get through. I then called customer service again in Mid July and the person again gave me a number(different one) to call but also said she was putting a request on the system for someone from sales/upgrades to call me. No-one ever did. Today I called again and after being sent from one number to another, I eventually spoke to someone at ***. The person was Nonpsikelelo Khwelo at +- 15: 06 on 6th August 2021. I told her that the phone was useless to me and that the sales person at no time made me aware that the P40 lite was incompatible with anything google related. She told me that it was not their responsibility and I should have asked????? Asked what!! I had no way of knowing about this. She went on to tell me that I should have seen it on National TV??? I dont watch TV. Her final indication was that I had to keep the phone and honour the contract because 2 months had passed, despite the fact that I only received the phone at the end of JUNE!!! and I had tried to get it resolved twice in July. MTN is useless. I am now a very unhappy customer with a phone that I cannot use but have to pay for for the next 2 years. I am seriously looking at porting all my devices and phones to Telkom. I am sickened that MTN are so quick to make deals and take money and thereafter do not give a damn about your problems. I AM DONE WITH THEM after 20 years of nothing but 3rd rate customer service