Pathetic!!!! No upgrade after three months!

This is the email that i sent MTN Customer Care 10 days ago (20th November 2017) and I still have not received any form of feedback from them. They obviously don't take "Customer Care" to the next level, they remain oblivious to the problem and think I will just go away.

"I have been a loyal customer of MTN for the last 14 years and I have never been so disappointed in the service that I have received in the last three months.

I went to the small shop of MTN The Glen (Johannesburg South) to upgrade one of my cellphone contracts for my 17 year old Daughter. I first requested to upgrade to an iPhone 6s 32GB which was R389 for 36 months. They didn't have stock so they told me that the phone will be delivered from the warehouse directly to my work place in 7 working days. About 3 weeks later I returned to the store and they said that everything is still in order but the problem is with the stock and I must just be patient. After 1 and a half months I returned to the store again and then they said because there is still no stock they have cancelled my upgrade request. First of all NO ONE cared to phone me and tell me about this problem throughout the whole process. I always had to go to the store to find out what is going on. Ok so then after speaking to the consultant she persuaded me to take the iPhone 7 32GB for R 449 for 36 months. I had to pay my account so i returned again on Friday the 17th November with my proof of payment for us to process the upgrade. She could not help me because the payment was not reflected as yet and said that I must return AGAIN today the 20th November. When i returned today she processed the payment on the system and we could go ahead with the upgrade. SURPRISE!!!!! The stock of the iPhone 7 that i wanted is not available due to NO STOCK! She then offered me another option the iPhone 7 164GB but this one costs R519 for 36 months. I refused and walked out of the store.

I just want to know from MTN... 1. Why do you advertise products when you can not supply them? 2. Why do you falsely advertise contracts that actually don't exist?? 3. Why do you con your customers into buying more expensive contracts that they CAN NOT afford?? 4. WHAT ARE YOU GOING TO DO FOR ME TO GET THIS PROBLEM RECTIFIED??????

If you do not have stock of these items do not sell them!!! You are in breach of contract as per the Consumer Protection Act.

I would really appreciate a POSITIVE response in this regard within the next 24 to 48 hours. I REFUSE to spend anymore of my time and money going into another store."